Bergen Training Online

Go into the login page and select “Forgot Password?” Enter your email address and select “Reset Password.” If you are logged in to your account, you can change your password by going to your “Student Dashboard” page.

You can change your login email address from directly within their account settings. 1) Login to Thinkific site. 2) Click name in the top right header. 3) Click My Account. 4) Input desired email under Email. 5) Click Save Changes.

1) Confirm your email address is correct and matches the email address you were originally set up with by Bergen Training Online. 2) If you have forgotten your password follow these steps: - Reset your password by going to the student login on the Bergen Training website, and then select ‘Forgot My Password’. - After inputting your email address and selecting ‘Forgot My Password’, you will receive an email with a link to reset your password. This email can take up to 5-10 minutes to be received. Note that if you click Forgot My Password many times, multiple emails will be sent and only the reset link in the most recent email will work. - If you get an error when you click the reset link that says Error: reset token failed, this is usually because you have clicked Forgot My Password many times and are attempting to use an old link. It can also happen if you click on a link that is over 6 hours old.

On the video playback page, simply click the full screen icon located at the bottom right-hand corner of the video. To exit click the same icon.

Our courses should work in most web browsers, although we recommend that you use Internet Explorer, Google Chrome, Microsoft Edge or Safari. We recommend installing the latest version of your web browser before beginning your course. Our courses are compatible with most tablet devices, however we do not provide full technical support for tablet users. We do not support other mobile devices. Video playback controls will vary and are dependent on the browser used to take the course and where the video is hosted. If you experience problems with the videos then we recommend you try taking the course in a different browser.

Please contact us and let us know how much longer you will need access to your course to complete it.

Most newer-model smartphones or other mobile/tablet devices with an internet connection are able to access the video content.

You can download anything that has the download icon (a bold arrow with the line directly below it). You cannot download video content.

Yes, there is an evaluation form at the end of every course. Please take a few moments to tell us what you thought of your course. Your comments will help us to improve our e-learning. If you would like to discuss your feedback further please contact us. You may also receive an email one month after you complete a course, asking you to complete a survey on how relevant the course was to your work and if it has impacted your practice. Both surveys are anonymous. We are grateful for all feedback received as this helps us to keep our content up to date and relevant.